What keeps Employees awake at night
By Marius Meyer
For decades management journals, analysts, the media and other interested parties have been fixated with the question of what keeps CEOs awake at night. Top consulting firm PwC released an annual CEO survey to provide a more structured approach to the perspectives and opinions of CEOs. Interestingly, most of these “What keeps CEOs awake at night” articles have highlighted that CEOs are concerned about whether they have the right talent to achieve their business objectives. While these papers indeed provide an interesting narrative about what CEOs worry about as the top leaders in organisations and the business community at large, no or little effort has been made to establish what keeps employees awake at night. Or perhaps it was just assumed that only CEOs have sleepless nights while employees are fast asleep with no worries whatsoever.
Having visited hundreds of companies and communities in Africa, Europe, Asia and America over a period of 23 years, I have made a point of interacting with employees at all levels within organisations. What fascinates me about these personal conversations is that people are really open and honest about their true feelings, while they still care deeply about the future success and survival of their organisations. They would openly share their challenges and frustrations, but also their hopes, aspirations, dreams and achievements. Having read dozens of “what keeps CEOs awake at night” articles and interview transcripts, I decided to turn this conversation on its head by presenting the other side of the story – what keeps EMPLOYEES awake at night, in other words, what are those issues that employees or ordinary staff members are concerned about. I consolidated my notes over two decades into some key items of feedback from employees themselves:
- Most employees are very concerned about the lack of leadership they observe in all spheres of society (private, public and non-profit sectors);
- Employees worry whether they will be able to meet the performance expectations of their managers;
- Some employees work for aggressive and rude managers, and they fear abusive behaviour and exploitation by their managers;
- Given the downturn in the economy, times are tough and employees worry whether they will able to make ends meet (in particular meeting their family and financial obligations);
- Power relations in the workplace put employees in a subordinate position to managers, making them natural victims for different forms of abuse such as bullying, discrimination and sexual harassment;
- Poor management, specifically poor planning, communication and organising leads to ineffective workplaces characterised by inefficiencies. In fact, employees often deal with problems caused by managers, yet they are not empowered to find and implement solutions themselves (Deming said 85% of problems are caused by management);
- While dual career couples have become the norm today, very often your spouse or partner is also stressed financially, thereby exacerbating financial stress, let alone a significant increase in single parent families;
- Every family has a dysfunctional and/or struggling family member, such as an unemployed family member, alcoholic, cancer patient, under-performing child at school, mentally disturbed person, or even one engaged in criminal or other anti-social behaviour putting strain on those who need to care for them;
- The poor education system affects most children of employees, and worrying about children makes it difficult for employees to concentrate on their work, especially if the children are sick or emotionally affected;
- Employee stress is at an all-time high, in worst case scenarios leading to employee burnout;
- Most workplaces have some toxic employees who engage in negative behaviour such as gossip, bullying, jealousy, office politics, undermining colleagues and management, or simply not pulling their full weight, and this results in unnecessary stress for their co-workers, who often have to work harder to achieve team goals;
- Sometimes employees are aware of unethical and/or inappropriate conduct by co-workers and managers, and this causes additional stress on employees, especially in cases where disclosure could be career limiting;
- In the spirit of doing more with less, it has become the norm that when an employee resigns that his or her job is not filled, but the work is simply distributed to remaining employees who have to bear the brunt of the additional work, over and above their current work (over) load;
- While most employees prefer clear task roles, the new world of work is characterised by uncertainty and volatility and this requires faster work and new skills in which workers have not been trained;
- Some organisations have a negative or toxic organisation culture making it unpleasant for employees to deliver their best, and when management does not care about them, these feelings of worthlessness are exacerbated;
- Significant cost-cutting exercises have resulted in many workplaces being under-resourced, therefore making it difficult for employees doing their work without resources;
- In a world of instant gratification and radically improved technology, customers have become more demanding and expect immediate answers and service in a much faster turnaround time than previously possible;
- Given the current high level of unemployment (27,7%) and overall lack of job security, the biggest fear among South African employees is that they will lose their jobs.
Thus, it is clear from this article that there are many things also keeping employees awake at night. If both managers and employees are awake at night, it does not bode well for a productive working day. Managers should create burning platforms and other means of getting employees to express their feelings and frustrations and then find ways of getting employees relaxed, confident and focused on their work. Considering and addressing employee concerns that management have control over, will not only enhance trust, but also assist employees in dealing more effectively with these challenges so that they will sleep better at night and be ready for a new day in which they will be fresh and ready to give their best to their employers and customers. Employers should look after their talent and remove any obstacles to their performance. Also, we are all part of the same economic downturn towards a recession, and the recent downgrades by the rating agencies will leave all of us more stressed and with less money in the pocket.
While employees have read articles about what keeps CEOs awake at night, now CEOs can also read about what keeps employees awake at night. But CEOs will never know that, unless you forward this article to your CEO. Perhaps CEOs and employees can really start to work together so well by alleviating each other’s stresses that both parties will have a good night’s sleep.
Marius Meyer is CEO of the SA Board for People Practices (SABPP), the first HR professional body in the world with National HR standards. He is a member of the Institute of Directors (Southern Africa) and writer for Talent Talks, Africa’s first dedicated talent management platform.