Many multinationals and retailers and banks in South Africa are looking to invest in Africa; this is not surprising since Africa has some of the…
TalentTalks
On 19 November 2016, HR Managers from the SA Board for People Practices (SABPP) visited the offices of the Harambee Youth Employment Accelerator to conduct…
I have just returned from facilitating a Connect Retreat for Women in the Drakenberg. Once again, after many years of facilitating personal growth workshops and…
At a glance The question of leadership excellence within the Leadership Universe is simultaneously the question about ethical (or good) leadership. Why? Because leadership determines…
Measuring customer experience is much bigger than simply measuring customer satisfaction. The main difference is that the latter is specific to an interaction while experience…